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A comment on AI Crap – Drew Devault. Parent comment

Re:AI Crap – Drew Devault by nottorp on Tuesday August 29, 2023 @09:06AM (#37307251)
Not to mention when you have a problem the AI hasn't been trained for.

With humans you have a chance to escalate. With a chatbot, you might as well take your business somewhere else.

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Re:AI Crap – Drew Devault by andai on Tuesday August 29, 2023 @09:01PM (#37316315)
These things already exist (primitive form) and most of them already have the option to escalate.

It's usually well hidden though, to save money.

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