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A comment on SUSE to Go Private. Parent comment

Re:SUSE to Go Private by Spooky23 on Thursday August 17, 2023 @08:54PM (#37170286)
It’s all about the tier of support. At work we bought 20k laptops and screwed up the support spec. So we ended up with some garbage tier support that wouldn’t fix issues caused by Dell docks. You have to have “ProSupport”

We also have a region where they have a 2 hour support SLA with part in hand. They will literally put your computer down to fix ours to avoid whatever punishment that gets meted out.

Back in the day a guy was collocated.

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Re:SUSE to Go Private by walterbell on Friday August 18, 2023 @02:34AM (#37172012)
ProSupport is amazing, especially on Dell hardware on eBay which still has extended coverage remaining that can be transferred. Immediate phone connection to knowledgeable and helpful technicians.
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Re:SUSE to Go Private by axus on Friday August 18, 2023 @09:54AM (#37175649)
International warranty transfer has been Dell's killer feature for me.
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