- we spent at least 6x of your estimate
- we would have been fine continuing to use a non-expiring v2 beta, but the developer set it up differently (eventually, a non-expiring version was provided)
- we never asked for support, just to not have the software expire without a replacement available
> maybe invest in your tooling correctly...
So your suggestion is that businesses should avoid independent developers altogether? That's a great way to be supportive of the little guy.
Re:Modern CSV version 2 is now available
by skrebbel on Wednesday August 16, 2023 @02:21AM
(#37143456)
Almost seems like HN doesn’t have a single unified opinion on things huh!
Re:Modern CSV version 2 is now available
by nuc1e0n on Wednesday August 16, 2023 @05:57AM
(#37144838)
I disagree with you there. For organisations that expect support for software over a longer period a recurring support contract is better. Otherwise you can end up supporting their never ending requests for free. Or worse they just choose something else.
Re:Modern CSV version 2 is now available
by aleph_minus_one on Wednesday August 16, 2023 @08:16AM
(#37145878)
You should differ between license fees (right to use the software) and support contract (your support question won't be ignored by the developer).
Also HN: Why is the one developper that work on my software when he can because he can't make a living out of my one time 30$ payment doesn't ship all the features and versions I expect in a timely manner
Support contracts start at 500-1000$ a month these days, if you depend on it for your day job maybe invest in your tooling correctly...