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A comment on The Unwelcome Mat - How Not to Attract Tourists. Parent comment

Re:The Unwelcome Mat - How Not to Attract Tourists by ivix on Friday March 16, 2012 @07:36AM (#3712860)
The behaviour of all british border agents whether actually at the border or at embassies around the world are a credit the country, in my experience.

They understand that the border is the public face of a country and likely the only contact with the state a visitor will make.

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Re:The Unwelcome Mat - How Not to Attract Tourists by com on Friday March 16, 2012 @11:25AM (#3713665)
I remember once going through the non-EU queue in Manchester, when the (black, probably Nigerian) guy in front of me got a bit of a going over about his visa status, until he broke down, then the agent discovered that he was a UK permanent resident as she was flicking through his passport and she realised he'd been turned away in Amsterdam (seems on a family visit). Anyway, the mood changed in an instant, he got a hug and advice about how to make sure the trip would work next time.

It was nice to see a human response in such a situation.

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