The delivery part of the service is really good when things go right.

Very difficult to get a hold of someone when they lose a package even when they explicitly tell you “contact us”.

But if you stick to inconsequential items, it’s great. I needed a few USBC cables and charging cables the other day and got them next day at half the price. I checked the local stores and none had what I was after.

But yeah, I agree with your point