Re:Not Using Zoom
by nobody9999 on Monday August 07, 2023 @12:43PM
(#37036940)
>At Zoom, we do not use customer audio, video, and chat to train our generative AI models without customer consent.
What is the mechanism you use for "customer consent"?
IIUC, you have a pop-up at call initiation for which you either provide "consent," or drop the call, with no option to deny consent and continue.
If that's correct, then your definition of "customer consent" doesn't comport with the broadly understood idea of consent. Rather, it's closer to "if you enter my store, you consent to spending at least USD$20. If you don't actually spend that much on our offerings, we will charge the balance as a fee," than to true consent.
That's not to say that Zoom shouldn't have the right to require such consent to use their service, but based on my understanding, the mechanism for obtaining such consent is coercive and exploitative.
What is the mechanism you use for "customer consent"?
IIUC, you have a pop-up at call initiation for which you either provide "consent," or drop the call, with no option to deny consent and continue.
If that's correct, then your definition of "customer consent" doesn't comport with the broadly understood idea of consent. Rather, it's closer to "if you enter my store, you consent to spending at least USD$20. If you don't actually spend that much on our offerings, we will charge the balance as a fee," than to true consent.
That's not to say that Zoom shouldn't have the right to require such consent to use their service, but based on my understanding, the mechanism for obtaining such consent is coercive and exploitative.