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Re:“1.1.1.1 is now handling more than 1.3T requests per day” by bombcar on Thursday August 03, 2023 @10:45AM (#36986698)
This is probably it; the very first thing support can ask is "try it with 1.1.1.1 and see if it works" - if it does, it's a DNS issue.

Also, by running their own DNS they can ensure that some percentage of the Internet does NOT cache results beyond what they want (to some extent) - much of what Cloudflare does is DNS trickery to route to the appropriate CDN.

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