Call BS all you want, but it takes time for markets to adjust. How long has Uber been around, and for how long has the current status quo in their decreased quality prevailed? It takes time for the market to respond, even when capital barriers are low things don’t turn on a dime. There’s enough risk involved that people aren’t sitting at their computers eagerly refreshing their browser for the merest hint that Uber customers are dissatisfied. But if you’re looking for evidence of people having enough dissatisfaction to look elsewhere you can find it. As I said, competition was driven out of the market, it just may not come back on the time scale that you think it should.

For example, Lyft is inching upwards a few points in market share[1] albeit at the cost to their own bottom line, but it’s working. So don’t be so fast to call BS when the dust hasn’t settled. People may very well be getting tired of a downgraded Uber experience and willing to change, and competitors are in the process of making that happen. “No time” as far as macroscopic market shifts go often starts very slowly, and then all at once.

Of course I could be wrong, but I’m not sure you’ve demonstrated a compelling reason why I must or likely am wrong. My assessment stands, for the current state of affairs, but in a year or two the market could have shifted against Uber. Or maybe Uber will be agile enough to respond before things go to far.

[1] https://www.reuters.com/business/autos-transportation/lyft-i...