News for hackers. Stuff that matters.

A comment on I feel hopeless, rejected, and a burden on society-one week of empathy training. Parent comment

Re:I feel hopeless, rejected, and a burden on society-one we... by Zak on Sunday July 30, 2023 @02:06PM (#36934132)
> Airlines and travel companies

I actually found Twitter DM, of all things to be the most effective way to get customer service from United Airlines. I don't know if this is still the case given Twitter's recent decline.

[ Parent | on HN ]
Re:I feel hopeless, rejected, and a burden on society-one we... by alex_suzuki on Sunday July 30, 2023 @02:43PM (#36934553)
Anecdotal, but I have also found Twitter DM to be a highly successful communication channel when you need support. I’m assuming that a) it’s the fear of being publicly shamed and b) it’s a channel that’s not made completely unusable through some kind of helpdesk software.
[ Parent | on HN ]
Re:I feel hopeless, rejected, and a burden on society-one we... by Zak on Sunday July 30, 2023 @04:57PM (#36935890)
Complaining about corporations in public posts is all I've ever used Twitter for. It sometimes results in better support channels than the default.
[ Parent | on HN ]