Re:So you want to build your own open source chatbot
by butz on Saturday July 29, 2023 @07:57AM
(#36919356)
Worst part is that chatbots are usually sold with intention to replace humans, so there's not much hope for getting help from a real person, especially if business is at the state where owner kicked all developers and support out to cut costs, i.e. increase profit.
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Re:So you want to build your own open source chatbot
by wongarsu on Saturday July 29, 2023 @11:55AM
(#36921458)
First level support already often feels like talking to a bot. Just low-paid employees reciting their scripts, with no understanding or autonomy. That can be replaced with bots without a drop in (average) quality. You just have to teach the bot to escalate to (human) second and third level support for questions it can't solve.