I am so tired of hearing this. Even worse, you just openly admitted that Stripe has extremely broken processes: "I think we _may_ have chatted?"
Why did that go dark? Did it go dark? Did OP go dark? We'll never know. We just know that Edwin is here for tech support: it's an HN meme. We don't have many of those here.
I'm genuinely disappointed that unless someone complains on [searches Google for your email] channels, they get burned. There are tons of those small companies, entrepreneurs, and others who are getting hosed. I understand there's no incentive to fixing those processes. I couldn't wake up every day and admit to myself that there are certain classes of customers who, despite having equal issues, get preferential treatment because they're loud. This is on the front page right now: https://news.ycombinator.com/item?id=36788274
But as an empath it hurts me.
As someone who has transacted hundreds of millions through Stripe, I'm just floored. It was relatively nuanced before — the support — but this admission just shocks me.
There's no identifying info here (name or business) and we don't see any emails referencing this thread.