I had a very unfortunate experience with Star Labs. I had their StarLite IV laptop and it was wonderfully slim and light. I was delighted with it. The CPU is no powerhouse, but it did exactly what I needed. Then eight months later it started experiencing power issues (e.g. when I picked it up, there was a power blip and it froze). It took four months going back and forth with them before they finally refused to fix it under warranty and demanded I pay for it.

Full disclosure: they said I broke it. My side of things is that it's stayed on my desk or in a bag most of the time. It never got subjected to rough handling, and this has never happened with any other laptop I've owned. I think it was an issue with build quality if even gentle handling can break it.

The whole experience was very disappointing. I'd really hoped that supporting a smaller company like this would mean I'd get more personal support, but that wasn't the case with Star Labs. This isn't a reflection on the Byte mini PC, of course, but just be cautious about dealing with companies if their products break easily and they don't offer good customer support.