That is the freemium model and more or less the model that I thought the open source community had long ago agreed was acceptable. Open source development for free is cool with what spare time you have, but at a certain point you have to pay your own bills to keep a roof over your head, food in your belly, maintain your health, and actually be able to enjoy your life. Value added features and support have long been the way open source companies have been able to do that.

Not sure if the comment was addressed specifically to mine. If it was: I am OK with companies trying to make money, that's what they are for. It was more about how they phrase things. If you are a company that truly has open source as a driver, then make whatever claims you wish, however if your company's main driver is revenue (as SUSE likely is) don't make business announcements with "WE LOVE OPEN SOURCE" as your main rationale, just say "there's an opportunity for our business to grow" or any other corporate wording.