Company: "Use the app" / cut back front line staff

People: "ugh, I will use the app"

Company: "Look, nobody uses the front line staff"

There's a considerable portion of the population that does not own or feel comfortable using the Internet, and would prefer in-person interactions.

And they should thus pay the extra cost for that privilege.

30 years ago Terry Wogan was using his radio 2 breakfast show telling the 40-60 demographic how to send emails and watch his webcam. That demographic are now 70-90. I do sympathise for independent 95 year olds who can't use a ticket machine. I'd rather we spent the money in a far better way -- increasing services for example.

Have you ever tried to get off the train in a wheelchair? Or find out which stations have wheelchair access?

Ticket office staff won't help you there.

they literally tell yoy which stations are accessible and which ones arent.

"get off the train in a wheelchair"

Nothing to do with accessible stations, where they simply look up entries in a database and will have very little personal knowledge.

I dont think this is true, but suppose it was - so what? If I am travelling eith my daughter I often need advice from the ticket office folks. It does not matyer how they aquire it.

Additionally, often the ticket office gives better rates -

https://twitter.com/CraigJordanBak1/status/16786743395735101...

The fact that you dont know this, betrays the fact that you havw no idea how the UK ticket prices are actually set