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A comment on Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy. Parent comment
https://news.ycombinator.com/item?id=31033758
Expecting humans to change will lead to frustration. Humans won't change. You have to construct your process around the way humans actually behave, not the way you wish they would or think they should. Apply lessons from accident investigations.
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https://news.ycombinator.com/item?id=31033758
Expecting humans to change will lead to frustration. Humans won't change. You have to construct your process around the way humans actually behave, not the way you wish they would or think they should. Apply lessons from accident investigations.