Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by hahamrfunnyguy on Monday July 10, 2023 @09:43AM (#36666306)

I don't think this is a dark pattern, but a better approach might be requiring the user to type in their account name. It's preventing an accidental deletion.

I like that Azure makes you type in the resource name before deleting it, I know I am not going to accidentally click the button.

I'd say performing an action wrong item when having lots of tabs/windows open is probably pretty common.

[ Parent | on HN ]

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by 0cf8612b2e1e on Monday July 10, 2023 @02:06PM (#36670457)

I like inserting the “delete” or other deliberate action message into the prompt. Entering a resource name feels far more developer-driven workflow.

[ Parent | on HN ]