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A comment on Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy. Parent comment

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by wheels on Monday July 10, 2023 @09:33AM (#36666170)
Kind of came to say this. I feel like to reasonably chime in on this thread one should have some experience with customer service. There are a lot of times where user errors are because of bad usability, but there's also just a certain percentage of people who will ignore everything you put in front of them and then complain.

Had a user yesterday complaining that we were using deceptive practices because we didn't mention our app is paid. It says so multiple times on our home page, once in large, bright, bold letters, and clicking on download redirects to our license purchase page, which uses even larger, bold letters and virtually nothing else. (The first text is an H1 with "Purchase License".) But of course they installed it without reading any of that, and then wrote to complain.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by chaostheory on Monday July 10, 2023 @09:37AM (#36666230)
* * *
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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by ben_w on Monday July 10, 2023 @11:20AM (#36667715)
Even geniuses misread things.

An ex of mine, much smarter that me, literal PhD in quantum mechanics from Cambridge, misread the text of a free "create account" option on a game service (having an account would let you record high-scores and achievements) as a request for money to play that specific game.

> unless someone makes a miracle drug.

I hope someone will do this anyway ^_^;

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by BearOso on Monday July 10, 2023 @12:41PM (#36668910)
I think your ex was a little more intuitive than you think. Those accounts are never free. They just don't have an upfront "cost." You're gonna pay for it one way or another. You know the expression, TANSTAAFL.
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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by WeylandYutani on Monday July 10, 2023 @01:28PM (#36669704)
And these are exactly the people that companies target.

I live in a country that is not pro business so a lot of scummy things that make money for companies is banned. Amazon is still trying though.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by throwawaymobule on Monday July 10, 2023 @07:33PM (#36674510)
IQ's a standard distribution, there will always be the same-ish percentage at or below a certain number.

Gets me wondering if there's a way to 'inflation-adjust' the number.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by SoftTalker on Monday July 10, 2023 @12:15PM (#36668473)
> there's also just a certain percentage of people who will ignore everything you put in front of them and then complain.

These are the people you don't want as customers. Perhaps one polite response then just ignore them. You can't please every idiot and trying to do so will just drag you into their idiocy.

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