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A comment on Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy. Parent comment

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by jefftk on Monday July 10, 2023 @09:32AM (#36666161)
Have you considered tweaking your design to mark it as deleted and then follow up with an irreversible delete after a few days? So people have time to notice that actually they really do need the account? Then this whole process can be self-service, they will leave you alone, and people who currently make mistakes without writing to you are also better off.
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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by Terretta on Monday July 10, 2023 @09:46AM (#36666363)
Why not a step further, show it deleted but continue to maintain activity associated with it, and include it in data sold to third party marketing?

You could be the next Meta.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by jareklupinski on Monday July 10, 2023 @10:52AM (#36667336)
i too started only 'soft-deleting' rows after my first few support calls

unless you're somehow required to delete the data, it's simpler to flip a "Deleted?" bit or put it into a 'recycle bin' that's cleared by some cron job

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