News for hackers. Stuff that matters.

A comment on Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy.

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by galleywest200 on Monday July 10, 2023 @09:21AM (#36665996)
While I do not think the trade industry is correct here, and that the power should go to the consumers.... At my current job (we sell Hosted PBX and SIP Trunking VOIP products) I have had Channel Partners "accidentally" cancel their own sub-accounts and then businesses (such as doctor's offices) do not have VoIP service for 24 hours while the account is rebuilt.

Having the ability to immediately turn the product back on works for a lot of things, but certain actions require immediate clearing of our system (number porting is an example, due to laws). Yes, I have had customers "accidentally" port their numbers. Comcast was notorious for this as just LOOKING into service with them might have a customer sign a document that triggered a number port.

This is not idiot customers though, this is just sales being sales and clicking buttons that are shiny.

[ Parent | on HN ]
Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by passwordoops on Monday July 10, 2023 @09:46AM (#36666361)
I once had a Cloud Ops engineer "accidentally" delete an S3 bucket containing all the logos for our whitelisted page. Claims he was cleaning up and didn't think these were important until after the fact.

We couldn't just turn this back and had to ask each client (about 50 at the time) to send us their brand guides again. Of course, being the PM this was somehow my fault

[ Parent | on HN ]
Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by marcosdumay on Monday July 10, 2023 @12:19PM (#36668545)
> Of course, being the PM this was somehow my fault

Either PM here being "project manager" or "product manager", that's one of the reasons why PMs never behave like PMs.

Anyway, the one in fault is always whoever is closest. That's a very consistent failure of the "people manager" role.

[ Parent | on HN ]
Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by LorenPechtel on Monday July 10, 2023 @12:51PM (#36669074)
No backups??
[ Parent | on HN ]