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A comment on InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion. Parent comment

Re:InfluxDB Cloud shuts down in Belgium; some weren't notifi... by manquer on Monday July 10, 2023 @12:14AM (#36662004)
Good customer service costs money.

It takes years to build a good reputation and minutes to destroy it.

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Re:InfluxDB Cloud shuts down in Belgium; some weren't notifi... by windmark on Monday July 10, 2023 @02:52AM (#36662917)
In this case we’re talking minutes to destroy your reputation for all current and future customers. That must be considered worth it.
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Re:InfluxDB Cloud shuts down in Belgium; some weren't notifi... by rvba on Monday July 10, 2023 @04:37AM (#36663579)
The comments made by the company CTO here like opposite of good crisis management.

"We did our best - we sent 2 emails". I wonder how shitty the product was when sending few emails is their best.

The guy either sounds like a full fleged VC psychopath, or someone very unexperienced.

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