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A comment on Australia's great example of government using technology found crude and cruel.

Re:Australia's great example of government using technology ... by ssss11 on Saturday July 08, 2023 @08:17PM (#36650082)
Instead of robodebting the poor, they should use their resources to fix this MyGov crapshoot. You approve various departments to share your data, then whenever you apply for something (e.g. senior citizens card which I recently had to help someone do) they ask you to enter hours’ worth of input instead of actually getting the data from the approved department (e.g. ATO).

There would be hundreds of equivalent use cases…

[ Parent | on HN ]
Re:Australia's great example of government using technology ... by qwertimus on Sunday July 09, 2023 @10:51AM (#36654918)
Centrelink is slowly working on this (although glacially). The new earnings system uses Single Touch Payroll info from ATO seamlessly where it's available. Background data matching is becoming more automated, which should give way to future prefill opportunities. Given how much money the department spends on processing staff (and how unreliable they are), it's absolutely in their best interests to work on such systems. You mention myGov, which is interesting. myGov doesn't 'connect' services, and information doesn't pass through myGov; all info is shared between the services directly. myGov is purely a secure portal, nothing more.
[ Parent | on HN ]