> I agree dealing with a bot in that situation sucks, but a big chunk of customer questions can probably be answered without human intervation by LLMs, assuming they have enough data about the organization and its products.

Hoenstly? I don't care about the company's problems giving support. If I have a problem, and the company won't resolve it, or if they waste too much of my time forcing me to go through a bot first, then I'm not their customer anymore. There are plenty of other places who actually appreciate my business.