News for hackers. Stuff that matters.

A comment on Air France Denied My Delay Compensation, So I Challenged Them and Won. Parent comment

Re:Air France Denied My Delay Compensation, So I Challenged ... by Terr_ on Thursday July 06, 2023 @11:55PM (#36626898)
> They swore up and down in Paris that I’d be compensated for the hotel stay, but I couldn’t get them to commit in writing

IMO that's a kind of life-skill that I wish was more often taught and attempted, even if actual success is rare:

"I see what you mean, yes, the contract does say we could royally screw you over, but trust me, we would NEVER do something like that to you, valued customer and/or business-partner."

"Great! Sounds like we're in total agreement about what we each expect. Just go ahead and tack on a little paragraph to this document which is all about ensuring clear expectations."

"Oh, uh... gee, I dunno..."

[ Parent | on HN ]
Re:Air France Denied My Delay Compensation, So I Challenged ... by aranelsurion on Friday July 07, 2023 @07:11AM (#36630003)
A: "Of course, I understand, yet I'm not allowed to make contract changes. I'm sorry I can't help you further. Would you like a lollipop instead?"

or

A: "Of course, I understand, yet we have to follow our [most sacred] process. [...]"

or

A: "Of course, I understand, yet I don't see that button on the screen. [so it doesn't exist in this universe]"

A makes his living playing dumb 8-10 hours a day, it's their job. If B has a life, they'll probably give up at some point.

[ Parent | on HN ]