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A comment on Compromised Linode, thousands of BitCoins stolen. Parent comment

Re:Compromised Linode, thousands of BitCoins stolen by perlgeek on Friday March 02, 2012 @04:36AM (#3656006)
> from such causes beyond the direct and exclusive control of Linode.com.

But isn't access to the customer service portal under direct and exclusive control of Linode.com?

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