I was getting paid £200k/yr as a Software Engineer for a company with an unresponsive offshore IT help desk. I would often spend a few hours (!!) a day helping various stakeholders with their desktops/printers/email. This was an insanely ineffective but absolutely necessary use of my time (I was managing a small development team), sadly my IT efforts were clearly more appreciated than development.

Hard to convince management that a dedicated onsite IT would be required - especially when they think it is your job already.

I suppose there is a difference between companies that are tech to the core (where everybody in the management chain up to CEO is actually a sw eng) or a company where software engineering / programming is just a dept. somewhere on the side.

Gotta appreciate if you're working in the former. Drawback is you can't BS your way through issues. Everybody above me in the chain (which is like 4 people) could write a quicksort blindly. If anybody tries any BS they don't have their job much longer.

> Guess Problem is that a lot of managers also don't know, and have same understanding as your Grandma.

Well, nobody forces you to work for a company with managers like that. I personally wouldn't.

That is a worthless recommendation.

That's kind of like saying, even slaves have a choice. Death being the option available to all.

There are enough companies out there without such managers.

Drawing a comparison to slavery is quite shocking, tbh.

The term 'wage slave' is commonly used. It is not always a humorous take on the situation. If you live or have skills where you have a lot of options. Then that is good for you, not the default for everyone.