I've been through registrar hell. I registered a ccTLD and wanted to transfer since the price was way lower elsewhere. Their CMS was complete garbage and the auto-generated transfer token/code was evidently bogus, as every registrar I attempted to transfer to said it wasn't right. Of course, the support from the registrar I was attempting to leave was nonexistent, always blaming the other guys. Yeah right, screw you TLD Registrar Solutions - avoid any of their brands at all costs. There's almost nothing you can do. My solution was to wait for domain expiry and re-register. Would recommend bigger names.