Re:An open-source alternative to QuickBooks
by callmeal on Tuesday May 30, 2023 @05:08AM
(#36122708)
Real time chat in general and discord in particular. Discord cannot be self-hosted, so any support message history will be completely reliant on the goodwill of discord. Another problem with using a chat channel for support (slack has the same problem) is searching for things you know are there but are impossible to find again.
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Re:An open-source alternative to QuickBooks
by icemelt8 on Tuesday May 30, 2023 @06:35AM
(#36123254)
so you want them to roll-out a discord like platform themselves?
And an ISP to host it on. As we know, if you don't self-host your ISP then you're beholden to the goodwill of a large corporation who could shut you down at any time.
Re:An open-source alternative to QuickBooks
by icemelt8 on Tuesday May 30, 2023 @07:48PM
(#36132755)
what about the deep sea cables that run the internet, those can still be blocked by governments right?
Re:An open-source alternative to QuickBooks
by callmeal on Tuesday May 30, 2023 @02:42PM
(#36128804)
No, I want knowledge-base style documentation and faqs. Something slightly better than this single question:
I see these as complimentary, knowledge base for search and self support. Email for well documented transactions or low priority questions. Slack/Discord to avoid making phone calls when looking for real people responses quickly. Phone for emergencies.