The long road to recover Frogger 2 source from tape drives

Re:The long road to recover Frogger 2 source from tape drives by LeoPanthera on Wednesday May 24, 2023 @03:00PM (#36062567)

I really wish they would name the data recovery company so that I can never darken their door with my business.

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Re:The long road to recover Frogger 2 source from tape drives by nickt on Wednesday May 24, 2023 @03:21PM (#36062785)

It’s not too hard to find with the following search, “we can recover data from tape formats including onstream”

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Re:The long road to recover Frogger 2 source from tape drives by stepupmakeup on Wednesday May 24, 2023 @03:24PM (#36062836)

The OP explicity didn't name them (despite many people recommending to, even preservationists in this field on Reddit and Discord) but it's easy to find just by googling the text on the screenshots

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Re:The long road to recover Frogger 2 source from tape drives by ddtaylor on Wednesday May 24, 2023 @03:49PM (#36063076)

Name them and we can setup a thread or site to publicly shame them

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Re:The long road to recover Frogger 2 source from tape drives by stepupmakeup on Wednesday May 24, 2023 @03:52PM (#36063114)

the comment I replied to edited the link out https://www.datarecovery.net/tape-data-recovery.aspx

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Re:The long road to recover Frogger 2 source from tape drives by omoikane on Wednesday May 24, 2023 @04:19PM (#36063371)

Reddit thread: https://www.reddit.com/r/DataHoarder/comments/13q1pv7/playst...

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Re:The long road to recover Frogger 2 source from tape drives by bluedino on Wednesday May 24, 2023 @04:31PM (#36063500)

> Over the span of about a month, I received very infrequent and vague communications from the company despite me providing extremely detailed technical information and questions.

Ahh the business model of "just tell them to send us the tape and we'll buy the drive on eBay"

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Re:The long road to recover Frogger 2 source from tape drives by Nextgrid on Wednesday May 24, 2023 @06:03PM (#36064433)

To be honest as long as they are very careful about not doing any damage to the original media then it might work and be a win-win for both sides in a "no fix no fee" model where the customer only pays if the data is successfully recovered.

Their cardinal sin was that they irreparably damaged the tape without prior customer approval.

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Re:The long road to recover Frogger 2 source from tape drives by mrguyorama on Thursday May 25, 2023 @01:21PM (#36073470)

If you are advertising and attempting recovery from formats you are unfamiliar with, damaging the original medium is inevitable.

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Re:The long road to recover Frogger 2 source from tape drives by Nextgrid on Thursday May 25, 2023 @02:21PM (#36074164)

When a customer shows up with an unfamiliar format you invest the time to become familiar with it - this may involve buying test tapes (that you don't mind damaging) so you can test your recovery process on it and make sure it works before running it on the customer's tape.

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Re:The long road to recover Frogger 2 source from tape drives by mrguyorama on Thursday May 25, 2023 @03:57PM (#36075354)

Unless you are clearly making the customer aware that you are doing so, I think it's slimey to do so. It's very "fake it till you make it" to advertise a service that you only assume you can pick up as needed.

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Re:The long road to recover Frogger 2 source from tape drives by a1369209993 on Wednesday May 24, 2023 @05:11PM (#36063902)

https://news.ycombinator.com/item?id=36063114 claims it's https://www.datarecovery.net/tape-data-recovery.aspx (and that https://news.ycombinator.com/item?id=36062785 had been edited to censor the information, so I'm dupicating it here). Caveat that I don't know if that's actually correct, since efforts to suppress it are only circusantial evidence in favor.

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