IMO, the disrespectful part is they want to get rid of human workers and tell them in their faces that they just want to help their workers by making their tasks easier
Re:AI Is Coming for Fast-Food Worker Jobs
by version_five on Tuesday May 09, 2023 @05:39PM
(#35880733)
I agree messaging to workers about this kind of thing is always disrespectful (like telling them it will free up their time for more important things). But I also think it's disrespectful to keep someone employed at a task that could be easily automated. That said, I don't think customer service is easily automated. It's more attempts to train the customer to accept being treated like shit.
But I do care about being treated disrespectfully by companies, and I consider chatbots to be the ultimate in disrespect. Making me pretend to talk to someone to take part in an interaction is extremely offensive.
I'm mostly fine with ordering kiosks, like at McDonalds. But I draw the line at having to talk to myself. I will not use any restaurant that implements this.