This (Nest, and other home devices) can't be profitable if it requires much customer service anyway... It just needs to work after install with no issues (or changes/regressions) for 10-20 years.
Re:Google keeps failing its Nest customers
by j1dopeman on Tuesday May 09, 2023 @05:36PM
(#35880703)
I contacted ecobee to get clarification on one of their wire diagrams and they were able to provide customer support. I buy zooz smart devices which are much cheaper than a nest and they have given me detailed wiring instructions based on photos I sent them. It is possible to be profitable and provide customer support. Most customers aren't contacting support every time they buy a product. Building a good reputation helps sell more product.
Well, they kept the phone line alive ever since the forst Nexuses. And I am glad they didn't kill when they switched to the Pixel brand. But then those devices support search and ads...
It's a dead company but they will exist for very very long just like IBM.
Re:Google keeps failing its Nest customers
by EVa5I7bHFq9mnYK on Tuesday May 09, 2023 @09:13AM
(#35873825)
Maybe they actually succeed with that - dead people don't call customer support.
Re:Google keeps failing its Nest customers
by joezydeco on Tuesday May 09, 2023 @09:38AM
(#35874119)
My new car has an Android Automotive system baked into the IVI head unit, I'm just crossing my fingers that it's supported for the length of my lease.
Re:Google keeps failing its Nest customers
by debug-desperado on Tuesday May 09, 2023 @01:45PM
(#35877892)
Other than the slow rollout, what's wrong with Google Fiber?
I just hope they don't screw up self driving cars, where they're actually succeeding.