Breaking customers in this way is also immoral. You have no idea how you are impacting their lives with your previously-working but now broken software. Everything is mission critical to someone.
Re:Sensenmann: Code Deletion at Scale
by TheNewsIsHere on Monday May 01, 2023 @10:09AM
(#35772976)
It’s so refreshing to see that written out. This is my reality. For my business, which variously runs email, e-commerce, DNS, and similar for other businesses, our services are mission critical for every customer, and they don’t expect us to touch things we don’t need to touch, or to do things they haven’t asked for specifically.
The idea of deleting code without a _thorough_ review of exactly where, why, and by whom it is used for what, is a non-starter. I wouldn’t think of deleting anything unless it was truly dead, and even then I’d take it offline and archive it so I knew what code touched customer data.
I actually enjoy this stability. I previously worked for a company with tens of millions of end users (at the time, on-prem and cloud solutions) and a code base stretching back for (at the time) almost 15 years. I don’t miss the pressures that came with that.
Edit: typo
There are industries where this mindset is business ending. It’s pretty much only high volume consumer markets where you can afford to have so little indifference to your customers.