Re:Netflix Loses 1M Users in Spain over Password Policing
by Sohcahtoa82 on Wednesday April 26, 2023 @12:38PM
(#35716465)
> It's interesting to see that free market competition actually worsened the customer offering when it comes to streaming services.
I don't know why anybody could possibly be surprised by this.
Businesses do not optimize for customer satisfaction, they optimize for profit. Customer satisfaction is merely a pathway to profitability.
When $STUDIO decides to pull their content from Netflix so they can put it on their own streaming service, nobody should be surprised. They're trying to optimize their profits. They don't care customers will be annoyed paying for two streaming services, they're betting they'll make more from customers paying them directly than from Netflix's licensing fees.
I don't know why anybody could possibly be surprised by this.
Businesses do not optimize for customer satisfaction, they optimize for profit. Customer satisfaction is merely a pathway to profitability.
When $STUDIO decides to pull their content from Netflix so they can put it on their own streaming service, nobody should be surprised. They're trying to optimize their profits. They don't care customers will be annoyed paying for two streaming services, they're betting they'll make more from customers paying them directly than from Netflix's licensing fees.