Oh, it's just so they can claim to their advertisers that they do support.
Remember: if you're not paying for the product, you are the product! (https://en.wikipedia.org/wiki/Television_Delivers_People)
This cliche isn't true: if you pay, you're a more valuable mark. You're always a product.
For actual support you need a paid account to reach out to.
You could argue that it's badly named and should just be called Google's community forum instead, which is what it really is.
Some examples of the subjects of these threads:
- SD Card readers in original M1 Macbook Pro not working
- Bluetooth headphones balance getting messed up randomly (so old someone created an application to automatically center balance)
- Specific Intel Macbooks crashing after using a Thunderbolt dock exactly twice.
All of them with no response from Apple at all and no fixes in sight.
Out of all of them I guess I'm more disappointed in Apple because they have cultivated this aura of superior UX (so that emphasis on UX should extend to when people have problems).. but then again it's largely just an aura.
Oh it's still waiting for its Google Authentication Numbers.
> I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.
Totally void of any helpful information or even remotely understanding of the issue. Of course at the time the comment was posted, no useful answer had been given by any support team member.
But to be fair though, the support team did follow up a few month later:
> Thanks all for your patience on this post, and sorry for the confusion. I originally pinned a response by @knewland397 as a helpful workaround for some folks on the thread, but I understand that it didn’t answer the whole question. Happy to shed some light on the situation here!
> Prompts like this are intended to be easier than entering a verification code to log in, and you can receive them from not only the Youtube app, but the Gmail app, Google Photos app, and more. To learn more about prompts and how they help keep your account safe, stop by our Help Center [1].
> To answer your question of why your Nest Community account is impacted, our community uses the same Google Account authentication as the rest of Google services.
> For future reference, our friends over at the Google Account Help Community are best equipped to help you with these types of questions. This forum is meant to host discussion about apps and accounts as they relate to Google Home and Nest.
The help center [1] indeed documents the apps (under the "iPhone and iPad" tab):
> Gmail App, YouTube App YouTube, Google App, Fotos App Fotos, AdWords App or Smart Lock App.
"This channel is for troubleshooting Google devices. It is best to report this with YouTube support for better assistance. [...] I'll be locking this thread after 24 hours."
...just because the initial report contained the keyword 'YouTube', presumably. The reporter clarified the situation, and a different "support" team member comes in and regurgitates the same canned response! On Google's side, why even bother replying at all if that's all you're going to do?