It's evident by the replies that many people don't share your experience. I've also had very effective support from AWS, from technical issues to spending optimizations. You seem to really care about whether a ticket exists to track your issue, which I don't really care about if I'm emailing a person and my issue is resolved.

Based on all the feedback you are receiving, it may be wise to reevaluate your points of contact with AWS and make sure you are speaking to the right person, and in the right way. Sorry to hear you've had bad luck until now.