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A comment on AWS staff spending ‘much of their time ’optimizing customers' clouds'. Parent comment

Re:AWS staff spending ‘much of their time ’optimizing custom... by crabbone on Tuesday April 18, 2023 @07:23PM (#35621905)
No. There's support for financial issues, or you can get support to tell you how to use AWS. If something is broken in AWS, you are on your own. Those people owe you nothing and won't do anything out of the goodness of their hearts because in most cases they don't even have a clue who within the organization they need to talk to in order to get a bug ticket created and processed.

On a personal level: as an individual developer, I have never been even able to reach to anyone from AWS about their bugs simply because the "solution architect" wouldn't even bother to talk to rank-and-file, and other than that the only other option is to vent into a text area in the AWS console, which I'm sure is just some JavaScript for show. You cannot file a bug, nor can you see what other bugs have been filed. Nor can you get any estimates on whether the bug was reproduced, nor anything about the plans of fixing the bug.

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Re:AWS staff spending ‘much of their time ’optimizing custom... by meesles on Wednesday April 19, 2023 @12:01AM (#35624104)
It's evident by the replies that many people don't share your experience. I've also had very effective support from AWS, from technical issues to spending optimizations. You seem to really care about whether a ticket exists to track your issue, which I don't really care about if I'm emailing a person and my issue is resolved.

Based on all the feedback you are receiving, it may be wise to reevaluate your points of contact with AWS and make sure you are speaking to the right person, and in the right way. Sorry to hear you've had bad luck until now.

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