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A comment on AWS staff spending ‘much of their time ’optimizing customers' clouds'. Parent comment

Re:AWS staff spending ‘much of their time ’optimizing custom... by blarghyblarg on Monday April 17, 2023 @05:13PM (#35606668)
Some of the higher tiers of AWS enterprise support are INCREDIBLE. They're close the level of support I'm contracted to provide as a full time IC. Stuff like turnaround within hours? 30 minutes for critical issues? It just sounds like they're not a huge account.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by Retric on Monday April 17, 2023 @05:41PM (#35607002)
That’s their point if you’re not a huge account you get zilch support.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by neximo64 on Monday April 17, 2023 @06:21PM (#35607430)
We don't have a huge account for our AWS. I'm not even sure of the tiers of support. The account manager we had assigned to us was great.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by tempnow987 on Monday April 17, 2023 @08:02PM (#35608284)
Not my experience at all - I was a small account. I was paying for support. They went way outside support scope and seemed to think nothing of it, they should tell customers to pound sand more often probably, but it seemed like they are willing to troubleshoot customer issues pretty thoroughly.

Did have some complaints about some things (classic flat network going away if you started with that had some bumps).

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Re:AWS staff spending ‘much of their time ’optimizing custom... by porknubbins on Monday April 17, 2023 @10:13PM (#35609160)
As a nobody with a few side projects on AWS I found support incredibly helpful- walking me through a long process of how to turn off and lock services when my account got hacked and a huge bill ran up.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by VectorLock on Monday April 17, 2023 @07:35PM (#35608072)
I have a mid seven figure/year AWS spend and still have grandfathered "dev" level of support. Haven't gotten the (ridiculously expensive) "enterprise" level support because I'm just so happy with what we get with "dev" plan.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by scarface74 on Tuesday April 18, 2023 @01:50AM (#35610404)
There is a mid level business tier.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by VectorLock on Thursday April 20, 2023 @01:29AM (#35636733)
We have a grandfathered in "dev" support that doesn't require a monthly percentage. Every plan otherwise has a 3-10% marginal premium.
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Re:AWS staff spending ‘much of their time ’optimizing custom... by crabbone on Tuesday April 18, 2023 @07:25PM (#35621927)
What are all these declarations of "incredible" and so on? Where's the proof? Where's the bug tracker? I wrote literally that you cannot file a bug, and all answers here "oh, it's so great!" but still nothing about that bug tracker...
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