Re:Microsoft deleted the public support forums for SwiftKey
by tomaskafka on Monday April 17, 2023 @07:40AM
(#35599318)
My $10 says the cause for reversal wasn't "customer feedback", but LLM/LM part of Microsoft realizing that they just shut down the only system-wide text-based touchpoint they ever had, just as they want to start integrating Bing/LLM everywhere.
"In September 2022, Microsoft announced it was terminating support for the iOS version of SwiftKey. The app was removed from the App Store on October 5.[15]
In November 2022, Microsoft announced a reversal of its decision to discontinue SwiftKey for iOS devices. The app was relisted on November 18, with Microsoft promising future updates for the app. The company cited "customer feedback" as a reason for SwiftKey's return.[16]"
Assuming "customer feedback" is a euphemism for people complaining online then perhaps this is sometimes an effective strategy. These so-called "tech" companies often have no meaningfui Customer Service as they do not want to pay for it, but it seems they do pay people to monitor what is said about them online.