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Re:USPS facility in Utah does nothing but decipher bad handw... by echelon on Sunday April 09, 2023 @03:24AM (#35500680)
If a private company contracted this job, not only would they earn money from the USPS, but they could provide the service to other companies. Lots of public and private entities need this service.

But even better - they'd build up an institutional set of training data for machine learning and could build the best handwriting recognizer on the planet.

Re:USPS facility in Utah does nothing but decipher bad handw... by illiarian on Sunday April 09, 2023 @03:30AM (#35500697)
> not only would they earn money from the USPS

You mean siphon money from USPS

> they'd build up an institutional set of training data for machine learning and could build the best handwriting recognizer on the planet.

You mean, they'd use private people's data to build up a closed dataset they'd sell to other companies for money.

Re:USPS facility in Utah does nothing but decipher bad handw... by KyeRussell on Sunday April 09, 2023 @07:01AM (#35501551)
I agree that the privatisation of the USPS would be a very bad thing. However the language you’re using, esp, in the second point, is optimised to be alarmist at the expense of being accurate. You aren’t doing anybody any favours by being intellectually dishonest.

Is it a closed dataset, or are they selling it to other companies? Your language evokes privacy concerns. I’m sure you know that, and I’m sure that that’s intentional. Using someone’s handwriting as training data for OCR, as part of a training dataset significantly large enough to be used as training data in the first place, does not pose a material additional privacy concern.

Re:USPS facility in Utah does nothing but decipher bad handw... by bbarnett on Sunday April 09, 2023 @07:13AM (#35501628)
does not pose a material additional privacy concern.

But it does. It so very much does, because it always does. Always. Every time.

Data gets anonymized, then other firms de-anonymize. Co-mingled anonymized, too.

And once the MBAs see it, it will be pried away, and sold, and processed, and snarfed, with hooks during training too.

Because it always happens. Always. Every time. It's like candy to a child, like food to a starving man.

At this point, we are insane to think data stored or even observed, is not being monetized against us.

So the parent's post is not alarmist, because it always, always happens.

Re:USPS facility in Utah does nothing but decipher bad handw... by illiarian on Sunday April 09, 2023 @08:26AM (#35502089)
> Using someone’s handwriting as training data for OCR, as part of a training dataset significantly large enough to be used as training data in the first place, does not pose a material additional privacy concern.

USPS literally processes people's private addresses. I'm amazed how you can say "Does not pose privacy concern" with a straight face when the entirety of the past decade has shown us that if there's private data, companies will abuse it, sell it, leak it etc.

Re:USPS facility in Utah does nothing but decipher bad handw... by jjeaff on Sunday April 09, 2023 @03:43AM (#35500730)
USPS already has extremely good handwriting recognition tech. If a human is reading it, it's going to be a very difficult and unique case that the machine couldn't figure out.
Re:USPS facility in Utah does nothing but decipher bad handw... by vincnetas on Sunday April 09, 2023 @03:51AM (#35500758)
yes, but does AI can deliver mail to Dorothy, Gloucester, VA (see one of root comments)
Re:USPS facility in Utah does nothing but decipher bad handw... by tialaramex on Sunday April 09, 2023 @06:00AM (#35501278)
Notice that the Utah facility handles the entire United States, so unless "Dorothy" is very famous for living in Gloucester ("Trump, Florida" might work) that's not going to work even with humans in the loop at this stage.

It'd get delivered, if it does, because rather than drop mail they'll send it to Gloucester and the delivery people in Gloucester might be able to fix that, so nothing to do with this facility.

Re:USPS facility in Utah does nothing but decipher bad handw... by clort on Sunday April 09, 2023 @04:23AM (#35500872)
I worked ~20 years ago doing this exact job at Royal Mail in UK. The software that they were using was not their own, but being created on contract by Lockheed Martin, who did not write it themselves but subcontracted out to another company. I'm pretty sure that the basics of the software will have been sold again and again to different companies. The end result of the contract was that Royal Mail did not own the software and when the development contract was up, there were several stupid things that could not/would not be fixed without serious money being spent on a new contract.

The issues that we (as keyers) had with the software in development were virtually impossible to address, given that there were several corporate layers between the contacts. The one time that a load of developers came to our data centre to observe keyers in action, one of our quick-thinking lower managers managed to snag a contact detail and for about a month there was an easy option to get small niggles fixed.

oh, btw my tph was 2-3000 so I don't know why the USPS workers are so slow. Actually thats just boasting, I probably do - it is likely that the software is a whole lot better than it was, which means that the quality of the images that it cannot handle has gone right down and takes longer for a human to process as a result.

Re:USPS facility in Utah does nothing but decipher bad handw... by sbuttgereit on Sunday April 09, 2023 @07:59AM (#35501901)
I did the same job back in the mid-90's at the facility discussed in the article when it first opened. The piece rate was probably higher, though the measure we cared about was keystrokes per hour so I don't know if I ever saw a real statistic for this.

The work-load almost certainly has changed with technological improvement. Back then, my recollection is that we'd see more machine type than handwritten addresses, but only slightly. Also we were only filling in the gaps depending on how well the original OCR worked. Sometimes we'd have to key in the important portions of the whole address (house number, part of a street name, postal code)... sometimes just the postal code, and sometimes only a portion of the postal code. Some of these data entry modes were faster than others; the extended "zip code" data entry only required two numeric keystrokes whereas the full data entry mode required much more time.

Re:USPS facility in Utah does nothing but decipher bad handw... by aelhage on Sunday April 09, 2023 @08:05AM (#35501942)
I worked on the LM side of this team ~8 years ago, and it sounds like they learned some lessons since you had to deal with them! The ML team was still in house and working on all sorts of projects, and there was a sizeable software team working on the software around this.

One of my most valuable lessons working there as a green engineer - you can figure out more in an hour sitting down with the end user then months of meetings before then.

Re:USPS facility in Utah does nothing but decipher bad handw... by spiffytech on Sunday April 09, 2023 @09:44AM (#35502670)
What does the data entry look like for this job?

The article says, "Our keyers key about a thousand images an hour, so they're spending about 2 seconds on an image".

Are keyers typing whole addresses in that quickly?

Re:USPS facility in Utah does nothing but decipher bad handw... by clort on Sunday April 09, 2023 @01:38PM (#35504800)
No, at least I wasn't. My kph was about 10-12k giving 5-6 keystrokes per task if I recall.

At least in the UK, if we had a postcode then that was enough. Not even required to type the whole thing. The UK postcode is split into two parts, the first part (outcode) designates the sorting office to send to and for newly posted mail on the afternoon shift then thats the main thing they wanted immediately; the image has been taken and the mail item has been tagged and will be in a van for some hours. If no postcode then usually the postal town is enough to get it on its way. When I was there, the second part (incode) was not done but I think these days that is processed by the night shift before the posties came in at 5am to take it for delivery.

Looking at the pictures in the article, they only have one address on the screen at a time. We had two; the one you are keying and the next one stacked above. It doesn't take long to learn to pipeline, so you are looking at the top image all the time but typing the details from the bottom one which was previously up top. There was an indicator to the side saying what it wanted and you generally only had to type that or various rejects.

also, 70 hours a week of that is pretty insane. Our normal was 40 and sometimes (eg xmas) up to 20 hours overtime was available. We worked 60 mins for each 10 minute eye break, and one 30 min meal break during the shift.

Re:USPS facility in Utah does nothing but decipher bad handw... by Symbiote on Sunday April 09, 2023 @06:35AM (#35501431)
On Tom Scott's video, you can see the software is provided by a commercial company "Eagle", and Siemens is mentioned too.