Re:Amazon tells employees it isn’t falling behind on AI
by ctvo on Saturday April 08, 2023 @08:43PM
(#35499085)
There’s no rush for Amazon. They’re not going to lose customers because they don’t have this.
Amazon didn’t invent search, but they have search on their website. You wouldn’t say they’re necessarily a search company, but I’m sure that’s their most important revenue generating feature for retail.
Replace search with LLM + search. They’ll wait for this to shake out, implement an “OK” LLM for their site baselined on industry standards and will have everything you outlined.
It’s not existential, and will be another feature they provide, like developing a mobile app when smart phones became a thing.
“I need a gift for a five year old girl who likes bugs. Can you recommend some?”
“My 2012 Kia Sportage needs a roof rack, what are the best options?”
“I need to return the shirt I just bought, what do I do?”
“My package was marked as delivered but I didn’t receive it.”
“How do I turn on kids mode on my new Fire TV?”
“I want to give Prime to my grandmother, how do I do that?”
“I bought some shoes a few years ago, is there some like it available now?”
“I want a Hawaiian shirt in size 4x large, made from cotton, less than $30.”
Etc.