Backblaze is terrible, but you will likely only find out when you need to restore.

When backup excluded some files, they blamed antivirus software and recommended to go without.

They actively deleted their only backup because the client couldn't read the original files (which was due to disk error).

They admitted that there isn't any guarantee or even effort to make the backup consistent - after asking me to explain the concept.

The only reason I still have my data is because of the very expensive cleanroom disk rescue that they of course refused to pay for - because why try to do what you can to compensate for failing at your only job?

It sounds like these problems are related to their end-user backup solution - can't comment on that as I've never used it.

However, when referring to Backblaze, I think most people here refer to their nice (and cheap) S3-like cloud storage solution, which works perfectly with the likes of restic, rclone and friends. That's probably what you should use if you care about control.

At least 2-3 times per year Backblaze goes into a safety freeze, and the only way to unclog the works is reinstalling+inheriting the backup. Which involves re-uploading every single file.

Would not choose Backblaze if I was choosing today.

Due to the safety freezes and the high expense of Backblaze when backing up multiple machines, I have switched to iDrive. So far it seems to be working ok.

I’ve used backblaze for a decade on Mac and windows. I’ve done selective restores and also used their mail you a hard drive option.

I've used it for many years. About 18 months ago had a complete motherboard failure on a MBP and had to restore a bit over 2TB to a new computer. I used the "mail me a drive" option and it worked fine. Only challenge was that it took about 1 week for them to create the disk from their backups.