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Re:Cigna Saves Millions by Having Its Doctors Reject Claims ... by ClumsyPilot on Saturday March 25, 2023 @05:19PM (#35307508)
> Standard answer is we can't tell you why you were rejected (code only) because the criteria are from a third party and their review document is proprietary

So you paid for a service, and you don't get the service you paid for, and you will not be told why?

If I did this in my line of work, I would be in prison for fraud.

Re:Cigna Saves Millions by Having Its Doctors Reject Claims ... by prh8 on Saturday March 25, 2023 @05:37PM (#35307684)
This is literally how it works in the US, this is not the exception
Re:Cigna Saves Millions by Having Its Doctors Reject Claims ... by Eric_WVGG on Saturday March 25, 2023 @06:09PM (#35307963)
Here’s an example of something that happened to my sister that isn’t exactly the same, but is the same sort of philosophy in action.

My sister was the manager of a coffee franchise named after a certain character from classic literature. Her location was doing extremely well, she was a competent type-A who commanded a great deal of respect in her entire district, and was generally assumed to on the fast-track for promotion.

One day, $200 was missing from her daily cash. She was fired the next day. Not for the missing money; they came showed her a list of very minor issue (clerical errors, an unwashed countertop on a random inspection, a couple unhappy customer feedbacks) that had come up in her eight-year career, and said she was fired for general incompetence.

Two weeks later, one of her ex-employees called up, crying; she was doing her laundry, and found $200 in one of her pockets. She had gone to the safe to make change for the register and screwed up.

The point here is: corporations understand that you can't fire someone or deny coverage based on reasons that can be contested. It's not fraud if you fire them for some other reason. It's not fraud if you don't even know why you denied coverage. You're only in trouble if you play fair.

We’re Americans and we love this sht and it's no wonder the CEO of that coffee company thought he deserved to be President.

Re:Cigna Saves Millions by Having Its Doctors Reject Claims ... by ClumsyPilot on Saturday March 25, 2023 @06:27PM (#35308146)
I understand that, but how is it legal to refuse to fullfil your insurance obligations without revealing the reasons?

Like in US insurance is at will, okay, fine.

But insurance is surely under a legal obligation to fullfill their end if the bargain?

Re:Cigna Saves Millions by Having Its Doctors Reject Claims ... by loa_in_ on Saturday March 25, 2023 @06:56PM (#35308420)
I don't think you understand. They only have to make case for "their end" to not apply to the specific case, and it's okay. Same as firing someone for incompetence because you suspect them of theft. Realize, an employer has this option always. Why bother "playing the game".

> [...]you can't fire someone or deny coverage based on reasons that can be contested. It's not fraud if you fire them for some other reason. It's not fraud if you don't even know why you denied coverage.