Re:Vanishing phone customer support is driving us all insane
by rcme on Friday March 17, 2023 @09:34PM
(#35205157)
I hate email support. If I’m trying to call, it means I have a problem that needs addressing right now. Email is basically a black hole. You never know when someone will respond, if ever.
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Re:Vanishing phone customer support is driving us all insane
by fsckboy on Friday March 17, 2023 @09:38PM
(#35205184)
I'm pretty sure when he said "having a human-attended support email address" would rule out black holing.
Re:Vanishing phone customer support is driving us all insane
by adgjlsfhk1 on Saturday March 18, 2023 @01:31AM
(#35206421)
human attended email address still might mean 24 hour response time.