We started out with all docs actually, and decided to narrow to dev docs because 1. Markdown files are structured and easier to parse 2. Engineering teams tend to have more influence in their orgs. We tried talking to a lot of traditional customer support teams and while they were interested in the product the sales cycle was long. Whereas with many teams working on developer facing products the conversation was just "hey that looks cool, let's try it!"

And yep we're running into some issues the new Slack we set up for public testing. Sorry for the inconvenience, we should have tested it more thoroughly. It should be up in the next hour or so.