Epic Games to Pay $245M for Tricking Users into Making Unwanted Charges

Re:Epic Games to Pay $245M for Tricking Users into Making Un... by Kiro on Wednesday March 15, 2023 @01:52PM (#35172124)

I refund routinely on Steam. The only times it doesn't work is if I've played more than 2 hours which seems fair. I don't see why I would be entitled to making a chargeback after I've played the game for that long. That would be like renting a movie, watch it and then make a chargeback.

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by jabroni_salad on Wednesday March 15, 2023 @02:31PM (#35172656)

> Why would you chargeback in Fortnite instead of just refunding?

It's really cool that Steam has a working refund system but I'm not sure it helps with the explanation of why refunding on Epic is an insurmountable challenge.

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by bluetidepro on Wednesday March 15, 2023 @02:17PM (#35172461)

You're missing the point. The point being there is plenty of use cases that are not fraudulent ones.

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by piperswe on Wednesday March 15, 2023 @03:03PM (#35173160)

Steam will even still give you refunds after 2 hours if you have a reason that convinces the customer service rep (e.g. performance or compatibility issues that you spent 3 hours running the game trying to fix)

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by account42 on Thursday March 16, 2023 @07:16AM (#35180511)

I hope you are not trying to suggest that something Steam should be commended for rather than just the bare minimum. If the product being defective only becomes apparent after two hours then the product is still defective.

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by Kiro on Friday March 17, 2023 @05:53AM (#35195045)

So if you don't like a movie you should have the right to a refund?

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Re:Epic Games to Pay $245M for Tricking Users into Making Un... by piperswe on Friday March 17, 2023 @04:07PM (#35202191)

While it is the bare minimum, it's more than many companies will do.

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