A total nightmare to fix. Kinda hard to RMA an item that didn’t show up on my order page. They offered to RMA but no assurances I would get my money back. I didn’t order this many and the screwup was on their end. So in the end I did a chargeback for the 2 I didn’t order.
They banned me. Making my quest useless. I could not make a new account because at the time they were moving to FB and banning people with alt accounts or asking for ID to verify them.
In the end, I undid the chargebacks, sent back the extra two quest units (which I held sealed with no intention of profiting from them and I mailed after the chargebacks) and of course they didn’t refund me for one of them.
I had to keep escalating as they closed tickets. Was close to trying to use HN and internal friends to help. In the end they did a “one time” unbanning. Still lost $400+. Never again.
EDIT: It took me like half a year to resolve this. At first I could not even figure out what happened. I got no email I was banned. Just adding any form of payment failed with an esoteric error message. I’ll never buy direct from any big tech company again. Go ahead and down vote.
Don’t ever chargeback big tech. You will lose every time.