So let's say I don't shop at Amazon Go because I just never cared and had no idea what it was. But I am a frequent Amazon.com shopper. I return an Item and it tells me a list of places I can take it. I see Amazon Go listed just like the UPS store. Or just like any other drop location. So I go to the Amazon Go store just assuming it's like every other store in the entire world. Only to find it's closed to me because I didn't bring the app with me. Does that make any sense to people? Why is this so hard to figure out why someone might be confused when they get there to just drop off a goddamn box?

Why don't the people in the store have some flexibility to let you in? God forbid someone besides a computer has to make a decision.