Re:SRE in the Real World for Xooglers
by ggm on Saturday March 04, 2023 @12:53AM
(#35018580)
How to help people
Erase from your vocabulary the phrase: “At Google we …”. Nothing more effectively signals a separate tribe, and nothing makes it easier to ignore you. Instead, listen to people, understand their problems and challenges, and use first principles explanations to demonstrate you’ve listened and understood. Then and only then suggest solutions, and use those solutions to teach different approaches, where appropriate. If you must use a phrase to directly reference a Google approach, try “In the past, when trying to achieve … I’ve found … to work well.”
Be humble. Humility is endless, relatively cheap, and makes friends.
Re:SRE in the Real World for Xooglers
by more_corn on Saturday March 04, 2023 @12:20PM
(#35022528)
Google learned some valuable lessons that other companies can borrow if they fit. It’s silly to cut yourself off from lessons learned just because of where you learned them.
Erase from your vocabulary the phrase: “At Google we …”. Nothing more effectively signals a separate tribe, and nothing makes it easier to ignore you. Instead, listen to people, understand their problems and challenges, and use first principles explanations to demonstrate you’ve listened and understood. Then and only then suggest solutions, and use those solutions to teach different approaches, where appropriate. If you must use a phrase to directly reference a Google approach, try “In the past, when trying to achieve … I’ve found … to work well.”
Be humble. Humility is endless, relatively cheap, and makes friends.