I had a horrific support experience due to a product (it was a predecessor to Colab that they eventually just cancelled) that was (due to a bug that they eventually fixed) triggering the startup of expensive instances randomly that cost hundreds of dollars a week to run. I couldn't get any help, until I eventually out of desperation found a BigQuery evangelist on a Reddit forum who escalated my issue.

Venting rant below:

It's blatantly obvious that Google's culture is completely broken, and they are incapable of hiring people who don't think they're too brilliant and amazing to be customer support. They care about their advertising printing press and everything else is secondary.

Tensorflow was the first out of the gate, quickly got its ass handed to it by PyTorch, and then they just imitated Pytorch, but in a crappy, crowded API kind of way. Angular is hilarious in a sad, pathetic, "wow that guy still thinks he's doing something useful, doesn't he realize nobody cares" kind of way. Dart..... well, I don't even need to say anything more. I bet there are people on HN who deeply regret investing time in learning it. Colab: "We have paid plans! If you pay, it will be only semi-useless!" (I tried the paid version, utterly useless compared to Paperspace)

If anyone from Google is reading this, sorry, but you work at a company that is rotting like early 2000s Microsoft. Even my highly non-technical wife was asking me the other day if I had noticed how shitty the search engine is now.

BTW, am I the only one who bought a Google Home speaker and used to listen to Youtube podcasts on it, only to have a software update make it so that now I can't even use Chromecast to send any Youtube video's audio to my speaker? Really awesome Google. First time in my life I've purchased a product and had it literally lose features a year after I bought it. Also, Google Meet sucks, and has become increasingly bug ridden over the years.