Re:It's time to get the Posix elephant off our necks
by jimbokun on Thursday February 23, 2023 @05:30PM
(#34917580)
I suspect a lot of that data provides very little value.
If you don’t know why the customer was unhappy, what do you change? You can fire the customer service rep, but then what do you do when the next one gets reviews just as bad because they are following the same script?
If you don’t know why the customer was unhappy, what do you change? You can fire the customer service rep, but then what do you do when the next one gets reviews just as bad because they are following the same script?