It's time to get the Posix elephant off our necks

Re:It's time to get the Posix elephant off our necks by Jensson on Thursday February 23, 2023 @01:04AM (#34907319)

Then why do company constantly ask me to "score this phone call", "score this driver", "was this person helpful?", "what did you think of this recommendation?", "could you spend some time to answer this questionnaire what you thought of that widget you bought"?

So to me it seems like criticism without suggestions is very valuable, it is called data. Suggestions from amateurs are usually bad and misleading, just highlighting a problem so that the expert can come up with a solution is the most efficient way to work in most cases.

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Re:It's time to get the Posix elephant off our necks by jimbokun on Thursday February 23, 2023 @05:30PM (#34917580)

I suspect a lot of that data provides very little value.

If you don’t know why the customer was unhappy, what do you change? You can fire the customer service rep, but then what do you do when the next one gets reviews just as bad because they are following the same script?

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